Hi Everyone,

Important: If you are planning on taking the your Exam within the next 2 weeks, make sure you get your exam booked by Tomorrow!

If you have any questions or queries about exams, make you sure send an email to exams@artofservice.com.au

The Art of Service office will be closed from December 23, 2011 until January 4, 2012. For any urgent matters please email elearning-support@theartofservice.com and we will endeavour to reply as soon as possible.

I hope you all have a safe and merry holiday season!

Regards

The Art of Service team

Dear Students,

We would really like to hear fom you. This Survey is part of our ongoing improvement processes and your input is critical...

Thank you for your time!

Regards
The Art of Service team

Following the publication of the ITIL 2011 guidance in July 2011, transitional examinations have been available to candidates since 08 August 2011. The transitional examinations have been designed to accommodate candidates who have taken either a 2007 or 2011 based course and were planned to run until 31 December 2011.

This transition period was introduced to allow ATOs to transition to the new courses at any time during the second half of 2011.

As some candidates are still being taught using the 2007 material The ITIL Qualifications Board have considered the issue of re-sits for candidates who have been unsuccessful in their examination attempt during or prior to December 2011, and have agreed that candidates who have failed an examination can re-sit their examination until 31 January 2012; however any candidates taking an examination for the first time after 01 January 2012 will be required to take a 2011 examination.

It should be noted that this decision applies to examinations taken in English only, as 2007 courses in all other languages will remain available until translated materials are released.

Further information on availability of ITIL 2011 aligned translated examinations will be made available before the end of 2011.