EVERY DAY IS A SCHOOL DAY…

… has been our motto for the past 10 years, as you never stop learning and never know everything about a subject.

Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or simply a different approach to the same issue. And we want to enable you them keep studying, and continue to learn.

I can’t remember who said it but this quote rings true in this context: ” insanity is: doing the same thing and expecting a different outcome”…
As an ITSM Grand Master you expect a different outcome – you want things to be better, easier, smoother, more efficient and more fun. So clearly we need to do something different to help you achieve your goal.

So far our ITIL V3 Intermediate elearning students are well on their way to become a true Expert, but there is so much more to learn before you can call yourself an ITSM Grand Master!

How about:

• Customer Service Management
• Cloud Computing
• Career Development / Professional Development

And there are toolkits available to help you get the best out of your project, templates and checklists to speed up the implementation of the processes, etc.

As content creators and educators we constantly think about ways to help ITIL professionals to make the most out of their new certifications. How can we help you to be successful in your career? How can we make sure you become the ‘Grand Master’ , the authority that people go to when they have an issue with their IT Service Management?

“You don’t get great at anything in a day… you get great at it day-by-day”

In order to get great at anything you will need to learn and practice. To become an Expert at anything you’ll need to spend at least 10,000 hours on it!
That is the reason why we continue to support our students on their way to become an ITIL Expert, not just the certificate from APMG — but a true and tested GRAND MASTER. We want to be there to help you get through the 10,000 hours.

That’s where training stops and education begins… that’s where the journey becomes a shared experience and not an isolated learning event..

I am so excited to be able to be part of that journey for thousands of people across the globe. Students for life who are excited to share in their successes.

Ivanka Menken
Chief Operating Officer
The Art of Service Pty Ltd

Are you sitting on extra budget that has to be spent by the end of the year?

If so, The Art of Service will give you a great ROI and you'll be set up for success going into 2010.

There's never been a better time to invest in the tools and resources that will help you achieve your business goals. Whether you're in IT Services, Management, Sales, Marketing, Biz Dev, Research or Consulting, The Art of Service has the critical information you need. We've all been working very very hard this year and want to end this year on a high - a high that we want to share with you:

One Day, yes, One Day only 15% off on Tuesday 15 Dec store wide*, so this is the best time for you to quickly confirm and close your ITIL Expert Pathway and save some serious $$ money $$ before Christmas.

Don't miss out on this One day event. THIS is the time to purchase your ITIL Expert pathway certification, your ITIL Toolkits, elearning, eBooks - simply anything ITIL, Cloud Computing or even Customer Service related.
There's ONE Discount Coupon per Customer, so take advantage of this sale in our store using the 15% discount code "Gotbudget09" at http://store.theartofservice.com/

But please remember this sale is only open on TUESDAY 15 December 2009 ONLY.
* Offer does not include exams and cannot be used in conjunction with other offers.

Hi everyone,

In order to prepare for some upcoming changes to the site, there will be a scheduled outage at 12:00pm (GMT +10) today for 30 minutes. The work being performed is primarily aimed at improving the performance and security of the site.

Apologies in advance for any disruption this may cause.

Best regards,

The Art of Service Team.

Source: http://www.itil-officialsite.com/Qualifications/ITILV3QualificationLevels/ITILV3MasterQualification.asp

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.

The ITIL Master qualification meets these growing needs by focusing on the experienced levels of the industry, testing the capabilities of senior IT service managers, executives and practitioners.

Focus on Practice

In an industry that values the ability to work in the real world, advanced qualifications need to test more than application to hypothetical cases.

Candidates for the ITIL Master qualification must select one or more real world situations and explain how they were able to apply their knowledge of ITIL to implement real solutions. Testing is performed by assessing a written submission describing real-world assignments, augmented by oral examination.

Target Group

The ITIL Master qualification is aimed at people that are experienced in the industry – typically, but not exclusively, senior practitioner, senior consultant, senior manager or executive, with 5 or more years' relevant experience. All candidates must hold the ITIL Expert qualification.

Curriculum

Since every candidate will have a unique range of experience, principles, methods and techniques that they choose to apply, it is not possible to define a fixed syllabus, instead, the ITIL Master qualification allows candidates to determine their own field of study based on ITIL.

A Requirements and Scope document will guide candidates through the process of defining their field of study and which elements of ITIL they can include.

Achieving the ITIL Master Qualification

The steps for achieving the qualification are:

1. Candidates submit a Proposal describing the real life situation they intend to address and the elements of ITIL they will apply to this situation
2. Candidates prepare and submit a Work Package for assessment
3. Candidates attend an interview to support the Work Package assessment.