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The Art of Service Leads the Way in New Enterprise Virtualization, SaaS and Cloud Computing Training more...
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Welcome to The Art of Service Online Learning Portal, delivering the finest ITSM framework based education on the web. Within this space you can find a range of online education programs designed to support your learning of a range of IT Service Management frameworks and standards. Full online courses include ITIL Foundation, ISO 20 000 and SQM, with additional preparation courses for ITIL Practitioner and ITIL Managers exams.
For any course enquiries or difficulties logging in, please contact us via email at service@theartofservice.com
For details regarding any classroom-based education, books, toolkits or any other educational products, visit our website at www.artofservice.com.au
If you would like to sit any of the ITIL or ISO exams, we recommend you contact your local Prometric testing centre. http://www.prometric.com/
This is an unrestricted page allowing users to preview the eLearn Program content available throughout the site. To view this content you can either login as a Guest or create a new User Account.
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This program prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. Buy our ITIL V3 Complete Certification Kit, which includes access to the online course and an accompanying study guide book. If you have already purchased the Certification Kit, please follow the instructions found at the front of the book to enrol in the online program.
This course is designed to support participants in achieving first-time success in their ITIL Foundation Certificate in IT Service Management exam. BOOK YOUR COURSE HERE
The Art of Service's V3 Bridging Pre-course Program for ITIL® Foundation. Now offered as a web based elearning option.
This program is designed to prepare you for the classroom based full V2-V3 Bridging course.
The Art of Service's V3 Bridging Program for ITIL® Foundation. Now offered as a web based elearning option.
This program is designed to bridge the knowledge between Version 2 and Version 3. Of course, it may have been some time since you, have had professional development on ITIL®. The Art of Service acknowledges that IT professionals are aware of, and wanting to upgrade their ITIL® knowledge from Version 2 to the newly-released Version 3, and therefore have developed this program. BOOK YOUR COURSE HERE
Looking for quick insight into the ITIL framework? The ITIL Service Management Awareness Program is for those people who wish to gain a concise, fundamental understanding of ITIL. Participants do not need previous experience or exposure to IT Service Management or ITIL. This program is not designed to lead towards any certification, but to provide participants with an overview of the major concepts of ITIL and an ability to speak a "common language" for IT Service Management. The ITIL v3 Intermediate: Release, Control & Validation Capability Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release, Control & Validation (RCV processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving RCV processes, including: - Service Asset & Configuration Management
- Change Management
- Release & Deployment Management
- Validation and Testing
- Evaluation
- Request Fulfilment
- Knowledge Mangement
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs. The ITIL v3 Intermediate: Operational Support & Analysis Capability Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Operational Support & Analysis (OSA) processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving OSA processes, including: - Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Management
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
The ITIL Practitioner: Support & Resore Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Support & Restore processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of: - Service Desk (Function)
- Incident Management
- Problem Management
BOOK YOUR COURSE HERE **PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Support book in order to participate in any of the ITIL Practitioner Programs. The ITIL Practitioner: "Plan & Improve" Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Plan and Improve processes in an IT Service Organization which has implemented, or started to implement, IT Service Management processes. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of:
BOOK YOUR COURSE HERE **PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Delivery book in order to participate in any of the ITIL Practitioner Programs. The ITIL Practitioner: Agree & Define Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of: BOOK YOUR COURSE HERE **PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Delivery book in order to participate in any of the ITIL Practitioner Programs.
The ITIL Practitioner: Release & Control Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release & Control processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of: - Configuration Management
- Change Management
- Release Management
BOOK YOUR COURSE HERE **PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Support book in order to participate in any of the ITIL Practitioner Programs. The IPAD Clustered Practitioner Exam Preparation is a modular and complete program for those people looking to increase their chance of passing the ITIL Cluster Practitioner 'IPAD' Exam - first go.
Features:- Multiple sections of Practitioner level questions
- Take each section multiple times
- Feedback and correct answers provided
- Review your previous attempts
- Works on a principle of building understanding
- Real life Practitioner level questions.
The IPAD Clustered Practitioner Exam Preparation program is the best add-on for accredited Clustered Practitioner classroom course. BOOK YOUR COURSE HERE The IPRC Clustered Practitioner Exam Preparation "Release & Control" is a modular and complete program for those people looking to increase their chance of passing the ITIL Cluster Practitioner 'IPRC' Exam - first go. The processes covered by the IPRC exam are Configuration, Change and Release Management.
Features:- Multiple sections of Practitioner level questions
- Take each section multiple times
- Feedback and correct answers provided
- Review your previous attempts
- Works on a principle of building understanding
- Real life Practitioner level questions.
The IPRC Clustered Practitioner Exam Preparation program is the best add-on for accredited Clustered Practitioner classroom course. BOOK YOUR COURSE HERE
The IPSR Clustered Practitioner Exam Preparation "Support & Restore" is a modular and complete program for those people looking to increase their chance of passing the ITIL Cluster Practitioner 'IPSR' Exam - first go. The topics covered by the IPSR exam are the Service Desk, Incident & Problem Management.
Features:- Multiple sections of Practitioner level questions
- Take each section multiple times
- Feedback and correct answers provided
- Review your previous attempts
- Works on a principle of building understanding
- Real life Practitioner level questions.
The IPSR Clustered Practitioner Exam Preparation program is the best add-on for accredited Clustered Practitioner classroom course. BOOK YOUR COURSE HERE
The ITIL Service Manager Exam Preparation is a modular and complete program for those people looking to increase their chance of passing the "demanding and challenging" exam first go. Recognised to be one of the most difficult but rewarding certifications to attain, the exam preparation is designed to enable you to achieve this success.
Features:- Exams marked by actual IT Service Management educators.
- Covers every process area applicable for the exams
- Feedback and correct answers provided
- Works on a principle of building a deeper understanding of the framework and requirements for exam success
Enrol today and feel confident in passing your Service Managers exam! BOOK YOUR COURSE HERE This program has been designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test your capability to remember and understand the concepts and prepare you for the EXIN ISO/IEC 20000 Foundation examination. This well structured training program helps you to continuously improve your personal qualifications, thus supporting continual professional development within your organization.
The ISO/IEC 20000 Foundation Certificate is a pre-requiste for the other qualifications within the qualification scheme. Cloud Computing Foundation Program provides a comprehensive overview of the major concepts and processes involved with Cloud Computing. You will gain an understanding of what cloud computing services offer and how they can be utilized and managed within an organization. The program will ask you to consider cloud computing from two perspectives: The customer/end-user perspective and the IT service provider perspective.
The program is designed to accompany the Cloud Computing Foundation Complete Certification Kit book. The book supports the Elearning content and provides a further analysis of each of the relevant service management processes.
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Hi everyone,
We hope you have had a great holiday season and well deserved break to enjoy with your family and friends. We've also had a chance to recharge out batteries and now look forward to a exciting year in 2009. We have a range of program and product launches occuring over the next few months, and some major initiatives being planned for later in the year.
Additionally, thank you to anyone who emailed or called us over the holidays and for your patience in the slight delay in replying to some of these.
So best wishes for 2009 and we wish you all the success it can bring!
The Art of Service team |
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The first of five new courses were this week launched by The Art of Service to complement its existing range of IT Service Management and ITIL courses. The first "2 Day Course: Cloud Computing, Managing Services that are in the Cloud - The ITIL Service Management Way" was delivered to a group of Senior IT Managers who rated the course Very Good to Excellent:
· "There is a lot more to Cloud Computing than initial thoughts. It is another "delivery mechanism". Success comes from structured processes and management."
· "I found this an extremely valuable experience to assist my understanding of Cloud Computing concepts; issues and the processes needed to develop successful migration strategies or implement Cloud Computing solutions"
· "The 3 most useful things I have learnt on this course were Service Level Management, Positioning of cloud Computing and seeing opportunities for use in our organsation."
· "Overall, very good learnable, easy to understand and relevant"
In addition to the sold out Brisbane course, the course runs in Melbourne (AUS): 23-24 October, Brisbane (AUS): 27-28 October, Sydney (AUS): 30-31 October, Los Angeles (USA): 11-12 November.
Ivanka Menken, Executive Director said: "Lately there is a lot of media exposure on Cloud computing, 'on demand computing' and virtualization. Most of the presentations and articles focus on the technical side of it - presenting the newest generation of VMware or the way virtualization of servers can be organised. But, what about the other side of the story?
How do you manage the continuity of the services that make use of could computing... how do you ensure consistency in service levels? How do you choose the best provider of your 'on demand computing' services? And that doesn't even touch on Information security - an important side of any IT services, especially when it uses the cloud for part of the delivery.
We felt it was an important step to enable us to become a more rounded organisation in terms of It Service Management Solutions. Expectations on all of us are increasing and this course gives our clients that additional knowledge to show we are a progressive organisation."
The Art of Service is widening the range of courses it offerss to ensure that courses are available when their clients need them. Industry changes such as new regulations, practices and technological advances are incorporated into much of the existing courses. However, the new courses introduced provide a new range of skills that applies to company directors through to operatives.
"With the right training, staff will feel more confident, satisfied, self-reliant and actively communicate more effectively. Introducing and implementing Virtualization and Cloud Computing training programmes will have a ripple effect throughout a company, thus improving morale, retention, efficiency and productivity", said Ivanka Menken, Executive Director, "Practical Education is at the heart of The Art of Service"
For further information on The Art of Service's virtualization, SaaS and Cloud Computing course visit
http://theartofservice.net/index.php?option=com_content&task=section&id=11&Itemid=56&trumbaEmbed=view%3Devent%26eventid%3D79168036 |
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Richard Cullen